To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • They must be unopened and not used in any way at all
  • In the original packaging
  • For damaged items we require photos of shipping box/bag

 Please Note: Items without seals, free gifts or promotional items are not returnable!

Are there any charges for returns?

  • There are no charges for returns
  • Original shipping charges are non-refundable unless items are damaged or incorrectly sent
  • You are responsible for all other return shipping charges

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.